Refund and Returns Policy

Introduction

Thank you for shopping at dexiro. We appreciate your business and want to ensure you are satisfied with your purchase. This policy outlines the terms and conditions for refunds and returns.

Return Eligibility

Timeframe

You have 30 days from the date of purchase to request a return. Items must be in their original condition, unused, and with all tags attached.

Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items

Refund Process

Approved Returns

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.

Late or Missing Refunds

If you haven’t received your refund within the specified timeframe, please check your bank account again and contact your credit card company. It may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at [email protected] or +1 (303) 863-4566.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at [email protected] and include your order number and details about the product you would like to exchange.

Shipping for Returns

You are responsible for paying the shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1 (303) 863-4566
• Address: 8984 North 19th Street, Denver, Colorado 80202, United States